Warranty

This page is to serve as information and notice of your warranty for products and services sold by Rockford Communications, Technology & Security.

CoverageExclusionsYour ResponsibilitiesDownload this page as a PDF

Rockford offers one of the best warranty plans in the industry.  We stand behind our products and services and are committed to long term customer satisfaction.  The warranty we offer is simple and can be read in plain English without the need for an legal professional to interpret or a magnifying glass to read.

The terms of our warranty is subject to change without notice; however any changes will not affect your existing warranty and changes will only affect subsequent purchases.

Coverage

Coverage Period

Coverage begins the date the equipment is delivered to your site or the date the job is completed, whichever is earlier.  For warranties on labor and workmanship, coverage begins the date of job completion.

 

Services

All services for installation, repair and maintenance is warrantied for 90 days from the date the work is completed.

 

Surveillance Systems

All surveillance systems are backed by a minimum 2 year hardware warranty which includes repair or replacement of any defective component.

 

Access Control Systems

All access control systems are backed by a minimum 2 year hardware warranty which includes repair or replacement of any defective component.

 

Samson Micro Computers and Servers

All Samson Micro computers and servers are backed by a full 3 year onsite warranty which includes onsite repair or replacement of any defective component.  The warranty for Samson Micro Computers and Servers also includes any labor or services changes associated with the repair or replacement of any defective components.

 

Refurbished or Re-Certified PCs and Servers

All refurbished or re-certified PCs and servers are backed by a minimum 2 year hardware warranty which includes repair or replacement of any defective component.

 

Used or Pre-Owned PCs and Servers

All used or pre-owned PCs and servers are backed by a 90 day hardware warranty which includes repair or replacement of any defective component.

 

Phone Systems

All phone systems are backed by a minimum 2 year hardware warranty which includes repair or replacement of any defective component.

 

Other Refurbished or Re-Certified Equipment

All refurbished and re-certified equipment is backed by a minimum 2 year hardware warranty which includes repair or replacement of any defective component.

 

Other Used or Pre-Owned Equipment

All used or pre-owned equipment is backed by a 90 day hardware warranty which includes repair or replacement of any defective component.

 

Telephone Entry Systems

All telephone entry systems are backed by a minimum 2 year hardware warranty which includes repair or replacement of any defective component.

 

Alarm Systems

All alarm systems are backed by a minimum 1 year hardware warranty which includes repair or replacement of any defective component.

 

Point of Sale Systems & Equipment

All point of sale systems are backed by a minimum 2 year hardware warranty which includes repair or replacement of any defective component.

Exclusions

Acts of God

Any damage from Acts of God including, but not limited to, storms, fires, tornadoes, fallen trees, excessive wind, excessive temperatures, lightning and static electricity will not be covered by this warranty.

 

Illegal Activity

Any damage that results from the act of an illegal activity or a crime will not be covered by this warranty.

 

Third Party Equipment

Any damage caused by the physical connection to third party equipment will not be covered by this warranty.

 

Acts of Terrorism

Any damage causes either directly or indirectly by any act of terrorism will not be covered by this warranty.

 

Power

Any damage caused by external power systems including, but not limited to, surges, under-voltage, over-voltage and brownouts will not be covered by this warranty.

 

Negligence or Abuse

Any damage caused by negligence or abuse, including, but not limited to, the use of any product outside of its manufacturer’s intended purpose or outside of the product specifications will not be covered by this warranty.

 

Improper or Inadequate Maintenance

Any damage caused by improper or Inadequate maintenance as specified by the product manufacture will not be covered by this warranty.

 

Nonpayment

In the event of nonpayment, this warranty becomes void until all invoices are paid satisfactory to original agreed upon terms.

Your Responsibilities

 

Uninterruptible Power Supplies (UPS)

All equipment shall be protected by an uninterruptible power supply to help regular voltage, absorb over-voltages and protect from electrical surges.

 

Properly Grounded Electrical Systems

All building electrical systems shall be properly grounded and be in compliance with the NEC (National Electrical Code) and your Local Electrical code or the AHJ (Authority Having Jurisdiction).

 

Maintenance

It is the owner’s responsibility to maintain all equipment to the required specifications set forth by the manufacturer.  Maintenance must be completed by a properly trained individual or an authorized company as specified by the manufacturer.